1.1 The Customer and Permutive Limited (“Permutive“, “the Company“, “we“, “our” or “us“) entered into a Master Services Agreement for the Supply of Software and Services (the “Agreement”).
1.2 In the event that we Process any Customer Personal Data (each as defined below) of individuals located in the EEA, or of any Customer who is established in the EEA, this Data Processing Addendum (the “DPA“) shall be supplemental to the Agreement and apply to the Processing of such Customer Personal Data. In the event of a conflict between any of the provisions of this DPA and the provisions of the Agreement, the provisions of this DPA shall prevail.
1.3 This DPA is between Permutive and the Customer (each a “Party” and collectively the “Parties“).
2.1 Unless otherwise set out below, each capitalised term in this DPA shall have the meaning set out in the Agreement, and the following capitalised terms used in this DPA shall be defined as follows:
(a) “Controller” has the meaning given in the GDPR.
(b) “Customer Personal Data” means the “personal data” (as defined in the GDPR) described in ANNEX 2 and any other personal data that we process on behalf of the Customer in connection with our provision of the Services.
(c) “Data Protection Laws” means the Directive, any applicable national implementing legislation including, and in each case as amended, replaced or superseded from time to time, including without limitation by the EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council (“GDPR“) and all applicable legislation protecting the fundamental rights and freedoms of persons and their right to privacy with regard to the Processing of Customer Personal Data.
(d) “Data Subject” has the meaning given in the GDPR.
(e) “Directive” means Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
(f) “European Economic Area” or “EEA” means the Member States of the European Union together with Iceland, Norway, and Liechtenstein.
(g) “Processing” has the meaning given in the Directive, and “Process” will be interpreted accordingly.
(h) “Processor” has the meaning given in the GDPR.
(i) “Security Incident” means any accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, any Customer Personal Data.
(j) “Services” means the Services as described in the Agreement.
(k) “Standard Contractual Clauses” means the Standard Contractual Clauses (processors) approved by European Commission Decision C(2010)593 set out in ANNEX 1 to this DPA or any subsequent version thereof released by the European Commission (which will automatically apply), and which includes ANNEX 2 (Details of the Transfer) and ANNEX 3 (Technical and Organisational Measures) to this DPA.
(l) “Subprocessor” means any Processor engaged by us who agrees to receive from us Customer Personal Data.
(m) “Supervisory Authority” has the meaning given in the GDPR.
3.1 Instructions for Data Processing. We will only Process Customer Personal Data in accordance with the Customer’s written instructions, unless Processing is required by European Union or Member State law to which we may be subject, in which case we shall, to the extent permitted by European Union or Member State law, inform the Customer of that legal requirement before Processing that Customer Personal Data. The Agreement (subject to any changes to the Services agreed between the Parties) and this DPA shall be the Customer’s complete and final instructions to us in relation to the processing of Customer Personal Data.
3.2 Processing outside the scope of this DPA or the Agreement will require prior written agreement between the Customer and us on additional instructions for Processing.
3.3 Required consents. Where required by applicable Data Protection Laws, Customer will ensure that it has obtained/will obtain all necessary consents for the Processing of Customer Personal Data by us in accordance with the Agreement.
4.1 Authorised Subprocessors. The Customer agrees that we may use Google Ireland Limited as a Subprocessor to Process Subscriber Personal Data.
4.2 The Customer agrees that we may use subcontractors to fulfil our contractual obligations under the Agreement. We shall notify the Customer from time to time of the identity of any Subprocessors we engage. If the Customer (acting reasonably) does not approve of a new Subprocessor, then without prejudice to any right to terminate the Agreement, the Customer may request that we move the Customer Personal Data to another Subprocessor and we shall, within a reasonable period of time following receipt of such request, use all reasonable endeavours to ensure that the original Subprocessor does not Process any of the Customer Personal Data.
4.3 Save as set out in clauses 4.1 and 4.2, we shall not permit, allow or otherwise facilitate Subprocessors to Process Customer Personal Data without the prior written consent of Customer and unless we enter into a written agreement with the Subprocessor which imposes the same obligations on the Subprocessor with regard to their Processing of Customer Personal Data, as are imposed on us under this DPA.
4.4 Liability of Subprocessors. We will at all times remain responsible for compliance with our obligations under the DPA and will be liable to the Customer for the acts and omissions of any Subprocessor approved by the Customer as if they were our acts and omissions.
4.5 Prohibition on Transfers of Personal Data. To the extent that the Processing of Customer Personal Data by us involves the export of such Personal Data to a country or territory outside the EEA, other than a country or territory ensuring an adequate level of protection for the rights and freedoms of Data Subjects in relation to the Processing of Personal Data as determined by the European Commission, (an “International Transfer“), such transfer shall be governed by the Standard Contractual Clauses. In the event of any conflict between any terms in the Standard Contractual Clauses, this DPA and the Agreement, the Standard Contractual Clauses shall prevail.
5.1 Permutive Security Obligations. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we will implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including the measures set out in ANNEX 3.
5.2 Upon request by the Customer, we will make available all information reasonably necessary to demonstrate compliance with this DPA.
5.3 Security Incident Notification. If we or any Subprocessor become aware of a Security Incident we will (a) notify the Customer of the Security Incident within 72 hours, (b) investigate the Security Incident and provide such reasonable assistance to the Customer (and any law enforcement or regulatory official) as required to investigate the Security Incident, and (c) take steps to remedy any non-compliance with this DPA.
5.4 Permutive Employees and Personnel. We will treat the Customer Personal Data as the Confidential Information of the Customer, and shall ensure that any employees or other personnel have agreed in writing to protect the confidentiality and security of Customer Personal Data.
6.1 Data Subject Requests. Save as required or where prohibited (as applicable) under applicable law, we will notify the Customer of any request received by us or any Subprocessor from a Data Subject in respect of their personal data included in the Customer Personal Data, and will not respond to the Data Subject.
6.2 We will provide the Customer with the ability to correct, delete, block, access or copy the Customer Personal Data in accordance with the functionality of the Services.
6.3 Government Disclosure. We will notify the Customer of any request for the disclosure of Customer Personal Data by a governmental or regulatory body or law enforcement authority (including any data protection supervisory authority) unless otherwise prohibited by law or a legally binding order of such body or agency.
6.4 Data Subject Rights. Where applicable, and taking into account the nature of the Processing, we will use all reasonable endeavours to assist the Customer by implementing any other appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Customer’s obligation to respond to requests for exercising Data Subject rights set out in the GDPR.
7.1 To the extent required under applicable Data Protection Laws, we will provide reasonable assistance to the Customer with any data protection impact assessments and with any prior consultations to any Supervisory Authority of the Customer, in each case solely in relation to Processing of Customer Personal Data and taking into account the nature of the Processing and information available to us.
8.1 This DPA will terminate immediately upon termination of the Agreement.
8.2 On termination of this DPA, howsoever caused, Permutive will immediately cease processing the Customer Personal Data and, at Customer’s option or direction, arrange for the prompt and safe return and/or destruction of all Customer Personal Data.
STANDARD CONTRACTUAL CLAUSES (PROCESSORS)
For the purposes of this ANNEX 1, references to the “data exporter” and “data importer” shall be to the Customer and to Permutive respectively (each a “party”; together “the parties”).
For the purposes of the Clauses:
(a) ‘personal data’, ‘special categories of data’, ‘process/processing’, ‘controller’, ‘processor’, ‘data subject’ and ‘supervisory authority’ shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
(b) ‘the data exporter’ means the controller who transfers the personal data;
(c) ‘the data importer’ means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country’s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;
(d) ‘the subprocessor’ means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;
(e) ‘the applicable data protection law‘ means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;
(f) ‘technical and organisational security measures’ means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.
Details of the transfer
The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.
Third-party beneficiary clause
Obligations of the data exporter
The data exporter agrees and warrants:
(a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;
(b) that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in accordance with the applicable data protection law and the Clauses;
(c) that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;
(d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;
(e) that it will ensure compliance with the security measures;
(f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;
(g) to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;
(h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;
(i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and
(j) that it will ensure compliance with Clause 4(a) to (i).
Obligations of the data importer
The data importer agrees and warrants:
(a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
(b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
(c) that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;
(d) that it will promptly notify the data exporter about:
(i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,
(ii) any accidental or unauthorised access, and
(iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;
(e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;
(f) at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;
(g) to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;
(h) that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;
(i) that the processing services by the subprocessor will be carried out in accordance with Clause 11;
(j) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.
The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities.
Mediation and jurisdiction
(a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;
(b) to refer the dispute to the courts in the Member State in which the data exporter is established.
Cooperation with supervisory authorities
The Clauses shall be governed by the law of the Member State in which the data exporter is established.
Variation of the contract
The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.
Obligation after the termination of personal data processing services
DETAILS OF THE TRANSFER FORMING PART OF THE STANDARD CONTRACTUAL CLAUSES
The data exporter is the Customer.
The data importer is Permutive.
The personal data transferred concern the following categories of data subjects: employees and other personnel of the Customer; end users of services of the Customer; visitors to the Customer’s websites and mobile applications.
Categories of data
The personal data transferred concern the following categories of data: names of Customer personnel; contact information (including email addresses and telephone numbers) of Customer personnel; online identifiers of end users of services of the Customer and of visitors to the Customer’s websites and mobile applications.
The personal data transferred will be subject to the following basic processing activities: transmitting, collecting, storing and analysing data in order to provide the Services to the Customer, and any other activities related to the provision of the Services or specified in the Agreement.
TECHNICAL AND ORGANISATIONAL SECURITY MEASURES FORMING PART OF THE STANDARD CONTRACTUAL CLAUSES
We maintain internal policies and procedures, or procure that our Subprocessors do so, which are designed to:
(a) secure any personal data Processed by us against accidental or unlawful loss, access or disclosure;
(b) identify reasonably foreseeable and internal risks to security and unauthorised access to the personal data Processed by us;
(c) minimise security risks, including through risk assessment and regular testing.
We will conduct periodic reviews of the security of our network and the adequacy of our information security program as measured against industry security standards and our policies and procedures, and will use reasonable efforts to procure that our Subprocessors do so as well.
We will periodically evaluate the security of our network and associated services to determine whether additional or different security measures are required to respond to new security risks or findings generated by the periodic reviews, and will use reasonable efforts to procure that our Subprocessors do so as well.
We limit access to personal data by implementing appropriate access controls.
Availability and back-up of personal data
We regularly back-up Customer Personal Data. Back-ups are stored separately and are encrypted at rest.
Disposal of IT equipment
We have in place processes to securely remove all personal data before disposing of IT systems (for example, by using appropriate technology to purge equipment of data and/or destroying hard disks).
We use encryption technology where appropriate to protect personal data held electronically.
Transmission or transport of personal data
We will implement appropriate controls to secure personal data during transmission or transit.
We will remove unused software and services from devices used to process personal data. Default passwords that are provided by hardware and software producers will not be used.
We implement appropriate physical security measures to safeguard personal data.
Staff training and awareness
We carry out staff training on data security and privacy issues relevant to their job role and ensure that new starters receive appropriate training before they start their role.
Staff are subject to disciplinary measures for breaches of our policies and procedures relating to data privacy and security.